How To Request A Refund For Xbox live?

If you are not happy with Xbox games or their service, you can choose to cancel the purchase and apply for a refund. Earlier, there was no such option for digital games, but later as the trends started changing, Microsoft and Xbox also started to provide a refund based on various factors. Although you can get the refund now, it's not as easy.

So, if you wonder how to request a refund on Xbox? You can follow the simple procedure below. Besides, you can also speak to the Xbox support team if you face any issues.

How To Request A Refund For An Xbox Game?

To ask for the refund option, you can visit the request a refund page of the Xbox online and follow the instructions below.

  • On the request a refund page, you can sign in to your Xbox account using your username and password
  • Now go to the order history and click on the order number you wish to request a refund, now click on the option request a refund and 
  • Confirm that the title and order number of your item is correct
  • You have now to give a legitimate reason for your refund request
  • Provide further information depending on your reason 
  • Now confirm the email address that you want to use for your request and click on submit

Once you submit the request, the Xbox team will verify your request and initiate your request soon. It generally takes 3-5 working days to get your refund. How to get refund on Xbox game? You can also speak to Xbox representatives if you face any issues and trouble. As the refund from Xbox depends on many factors, you must be aware of Xbox refund terms and conditions explained below.

Xbox Refund Terms And Conditions 

As per the refund policy of Xbox, you must have a valid and legitimate reason to get your refund. Legitimate reasons include:-

  • You purchased the wrong game by accident.
  • The game doesn't work or have severe malfunctions
  • There is an error with your bills
  • Someone else has purchased the game using your account.
  1. As per the Xbox refund policy, you can get a refund only within 14 hours of purchase. 
  2. If you play a game for two hours using your account, you cannot make a refund request.
  3. As per the policy, refunds are possible at least a day after the game release date and after you download and launch the game for one time at least.
  4. You can request a refund for downloadable content, season passes, and add-ons.

By reading the information above, you must be clear about applying for an Xbox refund request and the different terms and conditions. If you still face any issues or need additional information, you can speak to the Xbox or Microsoft representative anytime.

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